Returns and Exchanges

Items can be exchanged or returned within 14 days from the date the package is received. Please ensure that the item has not been used and that it is returned in its original packaging, with the original tag attached. Returns or exchanges can be made via a courier by coordinating through email at liatbrandel@gmail.com. Our customer service is available by email during business hours. Please include the order number. The process will be completed within 14 business days.

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Returns via courier are allowed only once per order. Returns or exchanges are not permitted for items that were custom-made at the customer’s request or for items produced according to special requests.

For bundle purchases, exchanges are allowed for identical products (e.g., exchanging a color of the same item). The conditions for each bundle are outlined in the respective bundle description. When exchanging for a different item, the refund will be calculated as the remaining price of the bundle, and the entire discount will be deducted from the refund. In the case of a partial return of a bundle (one item out of two or three), the discount given at the time of purchase will be canceled, and the full discount will be deducted from the refunded amount. Refunds will be processed via the payment method used for the transaction, minus the full price of shipping fees.